End to end... efficient, fast, mobile... all in one system
Capture key Client and Prospect data quickly and easily with
our CRM module. Support Desk Pro will enable you to centralise your most
important data into one easily accessible place. Create and Edit your most
important client and prospect information allowing everyone to see updated
information in real time.
Create consistent and professional quotes quickly and easily using the Support Pro quotation module. Monitor quotes, costs and performance targets efficiently with our CRM dashboard. Import your product catalogues and price books to ensure simple and consistent quotes.
Convert quotes into orders at the touch of a button. Support Desk Pro’s streamlined order processing system allows you to manage your orders in an efficient, consistent method. Personalised Purchase order creation enable purchasing staff to buy more effectively.
Our state of the art ‘Drag and drop’ scheduler allows for simple staff allocation to Customer visits/ job tasks. Choose the most appropriate staff member based on skills set, location or teams. Colour coded work types for ease of use.
Empower your field based staff with Support Desk Pro’s Mobile application, SDMobile. Remove the paper trail by sending Customer/Job information directly to a PDA/Tablet. Capture Travel Time, On/Off site times and Customer signatures. Other features include managing van stock, expenses, photo capture and task management.
Never forget a pre-planned visit again. Our scheduled maintenance module allows staff to forecast visits and job tasks up to 12 months in advance. Pre assign field based staff and preferred customer visit times.
Export Sales Ledger and Purchase ledger information directly into your billing platform. Support Desk Pro removes the need to retype any invoice again. Review your credit limits and on-stop instructions directly in Support Desk Pro with our financial package integration module.
Support Desk Pro allows you to control your own stock through our warehouse management module. Further, Support Desk Pro give you the power to see instantly your customer asset register on a site by site basis.