Our Report Tool enables you to drill down deep into your stats within your business for precise detail...
There are over 100 definable reports within Support Desk Pro, including:
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Customer Call History Report
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SLA Performance Report (Service Level Agreements)
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Engineer Schedule Details
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Calls per Customer per Month
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Calls by Category by Close Time
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Outstanding Quotes
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Accepted Quotes
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Contract Renewals Schedule
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Contract Cost v Revenue (Profit & Loss Report)
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Equipment Keyword Search
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Stock Control
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Order Status
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and many more...
