• Each Customer can have several different contracts, each having different SLA (Service Level Agreements) targets and different Calendars of service cover.

• Contract performance reports will give you both information on the performance of your staff in hitting SLA targets and the critical information on the cost of maintaining each and every contract.

• Contract details can be printed at any time and additions and changes are highlighted within the Customer equipment list. 

• Both contract and non contract items can be stored on the Customer Account, giving immediate information to support staff of chargeable or non chargeable support calls.

Contract Renewals

• Renewing contracts within Support Desk Pro takes 3 easy steps.  To be able to maintain Contract Renewal information.

• The renewals screen is date based, giving you a view of up-coming renewals, equipment additions, costs and 3^rd Party charges.

• You can uplift the contract for the coming period by a fixed amount of percentage. After that generate the revised Contract for signature and the Invoice, the details of which can then be updated to your accounts package.