Either via Computer or PDA, your staff and Customers can access the information on outstanding calls as well as log new calls and view call history. (When logging tickets against a job, your staff can mark then as private to ensure they are not published on the web.)

 

Engineers can either enter a job number or go to the Customer Screen to update Calls.

 

Customers can see all ‘non-private’ tickets against a call, reducing telephone call traffic to your support centre.

 

Customers can take reports on calls over a given data range and view their contract to non-contract usage.